Last Updated: August 15, 2026
This Privacy Policy ("Privacy Policy") explains how ShipHumse operating under the brand name "ShipHumse" ("ShipHumse", "Company", "we", "us" or "our"), collects, uses, stores, shares and protects personal data when you use the ShipHumse website, Platform, dashboard, applications, APIs and logistics services.
ShipHumse operates as a technology-enabled logistics aggregation platform that connects Users with independent Delivery Partners for delivery and transportation services.
This Privacy Policy applies to:
merchants and business Users;
senders;
recipients/consignees;
visitors to the ShipHumse website;
Account holders;
individuals communicating with ShipHumse support;
individuals whose personal data is provided to ShipHumse by a User; and
other individuals whose personal data ShipHumse processes in connection with its Services.
By using ShipHumse Services or providing personal data to us, you acknowledge this Privacy Policy.
Where consent is required under applicable law, ShipHumse will obtain consent in the prescribed manner.
ShipHumse operates primarily as a technology-enabled logistics aggregation platform.
ShipHumse may facilitate delivery services through independent third-party Delivery Partners.
Depending on the circumstances, ShipHumse may process personal data as a Data Fiduciary or otherwise process data on behalf of a User or business customer where applicable under law and contractual arrangements.
Where a User provides ShipHumse with personal data belonging to its customers, recipients, employees or other individuals, the User is responsible for ensuring that it has the necessary authority or lawful basis to provide that information to ShipHumse.
We may collect different categories of personal data depending on how you use ShipHumse.
When creating an Account, we may collect:
When you book or manage a Shipment, we may collect:
Because ShipHumse is a delivery platform, some shipment information may relate to individuals who do not directly maintain a ShipHumse Account.
Depending on the payment method used, we may process information relating to:
limited payment-related information received from payment service providers.
Where payments are processed through a third-party payment gateway, ShipHumse may not receive or store the complete card, banking or payment credentials.
Payment providers may process information according to their own privacy policies and applicable laws.
When you communicate with ShipHumse, we may collect:
Where legally permitted, communications may be recorded or logged for:
When you access the ShipHumse Platform, we may automatically collect certain technical information, including:
We use this information primarily for security, analytics, troubleshooting and Platform operation.
ShipHumse may use cookies, pixels, local storage and similar technologies.
These technologies may be used for:
Where required, ShipHumse will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.
Users may control cookies through browser settings, although disabling certain cookies may affect Platform functionality.
A separate Cookie Policy may provide additional information.
ShipHumse may process personal data for the following purposes:
To:
To:
To:
To:
To:
To:
To:
Where possible, ShipHumse may use aggregated or de-identified information for analytics and business purposes.
ShipHumse will process personal data only where permitted under applicable law.
Depending on the circumstances, processing may be based on:
Where consent is required, ShipHumse will provide an appropriate notice identifying the personal data and purpose of processing.
The Digital Personal Data Protection Act, 2023 provides for processing based on consent or specified legitimate uses and requires notice regarding the personal data and purpose of processing.
ShipHumse may share personal data where reasonably necessary to provide Services or comply with law.
We may share relevant information with Delivery Partners, including:
This sharing is necessary because Delivery Partners need certain information to physically collect and deliver Shipments.
We may share or receive information from payment gateways, banks and payment service providers for:
We may use third-party providers for:
Where such providers process personal data on ShipHumse' behalf, ShipHumse will use appropriate contractual and security measures as required by applicable law.
The DPDP Act places responsibility on the Data Fiduciary for processing carried out by Data Processors on its behalf and requires appropriate contractual arrangements and security safeguards.
Where applicable, relevant information may be shared with insurers, risk-cover providers, claims administrators or related service providers to process shipment protection or claims.
We may share information with:
ShipHumse may disclose information where:
necessary to protect the rights, safety or property of ShipHumse, Users or others.
If a business User uploads customer, recipient, employee or other third-party information to ShipHumse, that User must ensure that:
the User complies with applicable data-protection requirements.
ShipHumse may process such information to provide the Services requested by the User.
Where appropriate, the User may be responsible for responding to requests from individuals whose data it has submitted to ShipHumse, subject to the applicable legal and contractual arrangement.
ShipHumse may appoint third-party Data Processors to provide services such as:
ShipHumse will take appropriate steps to ensure that such providers process personal data in accordance with applicable contractual requirements and applicable law.
Some technology, infrastructure or service providers used by ShipHumse may process personal data outside India.
Where personal data is transferred or processed outside India, ShipHumse will do so subject to:
The DPDP framework includes provisions concerning processing of personal data outside India, including restrictions that may be prescribed by the Central Government.
ShipHumse will retain personal data only for as long as reasonably necessary for:
When personal data is no longer required for a lawful purpose and retention is not required by law, ShipHumse will take reasonable steps to delete or anonymise it.
The DPDP Act includes obligations concerning erasure when the specified purpose is no longer being served, subject to legal retention requirements.
Different categories of information may therefore be retained for different periods.
ShipHumse takes reasonable technical and organisational measures designed to protect personal data against:
Security measures may include:
However, no internet-based system can be guaranteed to be completely secure.
Users are responsible for maintaining the security of:
The DPDP Act requires Data Fiduciaries to implement reasonable security safeguards and provides obligations relating to personal-data breaches.
If ShipHumse becomes aware of a personal data breach, it will take reasonable steps to:
notify affected individuals where required by applicable law.
The form, timing and content of any breach notification will be determined in accordance with applicable law and applicable regulatory requirements.
Subject to applicable law, individuals may have rights relating to their personal data, including rights to:
The DPDP Act expressly provides for rights including access to information, correction/erasure and grievance redressal.
Where processing is based on consent, you may withdraw your consent through the method made available by ShipHumse.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Withdrawal may affect ShipHumse' ability to provide certain Services where the relevant personal data is necessary for those Services.
ShipHumse may continue processing information where another lawful basis permits or requires such processing.
You may request correction of inaccurate or incomplete personal information by:
contacting ShipHumse through the contact information provided below.
ShipHumse may request reasonable information to verify the identity of the person making a request.
You may request deletion of personal data where applicable under law.
ShipHumse may not delete information where retention is necessary for:
Where deletion is required, ShipHumse will take reasonable steps to delete or anonymise the applicable information.
For privacy or personal-data concerns, contact:
ShipHumse will maintain a mechanism for receiving and addressing privacy-related grievances in accordance with applicable law.
The DPDP Act requires Data Fiduciaries to establish an effective grievance-redressal mechanism and publish appropriate contact information.
Where a separate Data Protection Officer is legally required, ShipHumse will publish the relevant contact information.
ShipHumse' Services are primarily intended for adults and businesses.
ShipHumse does not knowingly seek to collect personal data from children except where permitted by applicable law.
Where processing relates to a child, ShipHumse will comply with applicable legal requirements concerning children's personal data.
The DPDP Act contains specific requirements relating to children's data, including restrictions on tracking, behavioural monitoring and targeted advertising directed at children, subject to the statutory framework and applicable exemptions.
ShipHumse may send promotional communications where permitted by law and based on applicable consent or other lawful grounds.
Marketing communications may include:
You may opt out of marketing communications through available unsubscribe or preference mechanisms.
Even after opting out of marketing communications, ShipHumse may continue sending essential transactional messages relating to:
ShipHumse may use aggregated, statistical or de-identified information for:
Where information is genuinely anonymised or aggregated so that individuals cannot reasonably be identified, it may be used for legitimate business purposes subject to applicable law.
If ShipHumse is involved in:
personal data may be transferred as part of the relevant transaction, subject to applicable law and appropriate safeguards.
The receiving entity may become responsible for the relevant personal data, subject to applicable law and the terms communicated to affected individuals.
The ShipHumse Platform may contain links or integrations to third-party services.
Examples may include:
ShipHumse is not responsible for the privacy practices of third-party websites or services that are independently operated.
Users should review the privacy policies of relevant third parties before providing information to them.
A Delivery Partner may independently collect or process information necessary to provide delivery services.
For example, a Delivery Partner may process:
Such processing may also be governed by the Delivery Partner's own privacy policy and contractual obligations.
ShipHumse may receive relevant information from Delivery Partners for:
ShipHumse may process location-related information where reasonably necessary for:
Location information may be obtained from:
ShipHumse will not use precise location information for unrelated purposes without an appropriate lawful basis.
ShipHumse may monitor Platform activity and shipment-related activity to detect:
Such monitoring may involve automated or manual analysis of Platform activity and transaction information.
Users are responsible for:
promptly notifying ShipHumse of suspected security incidents involving ShipHumse data.
Where a merchant uploads recipient information, the merchant should provide only the information reasonably necessary to facilitate the relevant logistics service.
ShipHumse may update this Privacy Policy to reflect:
The updated Privacy Policy will be published on the Platform with a revised "Last Updated" date.
Where required by applicable law, ShipHumse will provide additional notice or obtain consent before implementing material changes.
For general privacy questions:
To make a privacy-related request, contact:
Please include:
any information reasonably necessary to verify your identity.
ShipHumse may request additional information to prevent unauthorised access to personal data.
We will process requests in accordance with applicable law and applicable timelines.
This Privacy Policy is effective from:
and applies to personal data processed by ShipHumse from that date, subject to applicable law.
