Platform Terms of Service and Logistics Services Agreement
Last Updated: August 2026
These Platform Terms of Service and Logistics Services Agreement (“Terms”) are entered into between Shiphumse Technologies Private Limited, a Private Limited Company incorporated under the laws of India, having its registered office at India, operating under the brand “Shiphumse” (“Shiphumse”, “Company”, “we”, “us” or “our”), and the person or entity accessing or using the Platform or Services (“User”, “you” or “your”).
By creating an Account, clicking “I Agree”, booking or paying for a Shipment, using an API, or otherwise accessing or using the Platform or Services, you confirm that you have read, understood and accepted these Terms and the policies incorporated into them.
If you do not agree to these Terms, you must not use the Platform or Services.
Shiphumse is a technology-enabled logistics aggregation platform that connects Users with independent third-party courier, transportation and delivery service providers (“Delivery Partners”).
Shiphumse currently provides logistics-related technology and facilitation services primarily for domestic delivery and transportation of permitted Shipments.
Depending on availability, Shiphumse may allow Users to:
use other delivery-related functionality made available by Shiphumse.
Unless expressly agreed otherwise in a separate written agreement, Shiphumse does not itself undertake the physical transportation, sorting, line-haul, warehousing or last-mile delivery of the Shipment.
Such activities may be performed by one or more Delivery Partners or their authorised subcontractors, agents or service providers.
Shiphumse facilitates access to such Delivery Partners through its technology platform.
A User does not have a contractual right to require Shiphumse to use a particular Delivery Partner unless that right is expressly agreed in writing.
Shiphumse may select, allocate, reallocate, replace or discontinue a Delivery Partner based on:
Shiphumse may introduce additional logistics or technology services in the future, including, without limitation:
Such services will become subject to additional service-specific terms, policies or agreements where applicable.
The existence of a reference to a future or potential service in these Terms does not mean that Shiphumse currently offers that service.
The applicable Delivery Partner may impose additional:
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory statutory or consumer rights.
For these Terms:
“Account” means the account created by a User to access the Platform.
“AWB” means an airway bill, tracking number or other shipment reference number.
“Consignee” means the intended recipient of a Shipment.
“Consignor” or “Shipper” means the person or entity sending a Shipment.
“Delivery Partner” means an independent third-party courier, transportation, freight, hyperlocal, last-mile or other logistics provider made available through Shiphumse.
“NDR” means a Non-Delivery Report or recorded reason for an unsuccessful delivery attempt.
“Platform” means the Shiphumse website, application, dashboard, APIs, software, systems and related technology.
“Prohibited Item” means an item prohibited by applicable law, these Terms, Shiphumse policies or the applicable Delivery Partner.
“RTO” means Return to Origin.
“Services” means the Platform features and logistics aggregation/facilitation services made available by Shiphumse.
“Shipment” means a parcel, document, package, merchandise or other permitted item tendered for transportation through the Platform.
“Shipping Charges” means transportation, pickup, delivery, handling, RTO, reverse-logistics, applicable surcharges, taxes and other charges applicable to a Shipment.
“User Content” means information, documents, images, logos, product information, shipment information and other material submitted or uploaded by the User.
You represent and warrant that:
you will not use Shiphumse for unlawful, fraudulent or unauthorised purposes.
Shiphumse may refuse onboarding or require KYC, PAN, GST, business registration, identity, address, bank or other documentation for:
Certain Services require creation of an Account.
You are responsible for:
You must notify Shiphumse at if you reasonably suspect that your Account or credentials have been compromised.
You must not:
Subject to applicable law, you are responsible for activity conducted through your Account to the extent such activity results from your failure to maintain reasonable security.
Where the User is a merchant, seller, business or other supplier of goods:
the User is responsible for compliance with product, consumer, tax and other applicable laws.
Shiphumse is a logistics technology and aggregation platform and is not the seller, manufacturer, distributor or supplier of goods shipped by the User unless expressly agreed otherwise in writing.
Nothing in these Terms creates a relationship in which Shiphumse becomes the seller or supplier of the User’s products.
You must provide accurate information requested during booking, including where applicable:
other information requested by Shiphumse or the applicable Delivery Partner.
You are responsible for the accuracy, completeness and legality of all information submitted.
Incorrect information may result in:
A quote, estimate or draft booking is not an accepted Shipment unless Shiphumse confirms acceptance through the Platform or another authorised communication channel.
Shipping Charges may be calculated using:
Unless an applicable written rate card provides otherwise, the chargeable weight may be determined using the applicable Delivery Partner’s rules.
Shiphumse or a Delivery Partner may:
If declared information differs from verified information, Shiphumse may apply the applicable revised Shipping Charges.
Additional charges may be deducted from:
subject to applicable law and the User’s commercial arrangement.
Displayed prices may be estimates until shipment information is verified.
Shipping Charges may include:
The User is responsible for appropriately packing every Shipment.
Packaging must reasonably protect the Shipment during ordinary handling and transportation, taking into account:
The User must ensure that Shipments are:
accompanied by required invoices, declarations, permits, e-way bills and other documentation.
Fragile, electronic, liquid, perishable, temperature-sensitive and high-value goods require packaging appropriate to their nature.
Shiphumse or the Delivery Partner may refuse, hold, re-pack, return or report a Shipment that is:
Shiphumse is not responsible for loss, damage or delay caused by packaging, labelling, documentation or declarations attributable to the User.
You must not tender any Shipment containing an item prohibited by:
Examples may include:
Certain goods may require prior approval, specialised services, documentation or risk-cover terms, including potentially:
The User is responsible for independently verifying the legality and transportability of its goods.
If Shiphumse reasonably suspects that a Shipment contains prohibited, dangerous, illegal or undeclared goods, Shiphumse may, subject to applicable law:
Shiphumse may disclose relevant information to Delivery Partners or authorities where required or reasonably necessary for safety, compliance, fraud prevention or investigation.
The detailed list of Prohibited and Restricted Items is set out in the Shiphumse Prohibited and Restricted Items Policy, which forms part of these Terms.
You represent and warrant that:
You remain responsible for the goods and all consequences of inaccurate declarations, unlawful contents, prohibited goods or inadequate packaging.
Pickup is subject to:
The User must ensure that the Shipment is ready at the scheduled pickup location and that an authorised person is available to hand over the Shipment.
Repeated pickup failures attributable to the User may result in:
Delivery dates and times are estimates unless expressly identified as a guaranteed service in a written agreement.
Delivery may be affected by:
Delivery may be evidenced through:
Subject to applicable law and the claims process, the applicable Delivery Partner’s proof of delivery may be evidence of delivery.
You must not instruct or encourage a recipient to provide a false OTP, signature or delivery confirmation.
A Shipment may be marked NDR because of:
Reattempts are governed by applicable service rules and may attract additional charges.
A Shipment may be returned to origin due to:
RTO and reverse-logistics charges may apply even where the original delivery charge has already been paid.
The User authorises Shiphumse and the applicable Delivery Partner to process the Shipment in accordance with applicable RTO procedures.
Cancellation may be available only before the Shipment reaches the operational stage specified in the Cancellation and Refund Policy.
Cancellation may not be available after:
Permitted cancellation may still attract:
Shiphumse may cancel or refuse a Shipment where:
Refund eligibility depends on:
Approved refunds may be made through:
A refund does not automatically include taxes, payment fees or charges for Services already performed.
You must pay Shipping Charges and other applicable amounts through supported payment methods, which may include:
Shiphumse may:
charge late-payment costs where provided in a commercial agreement.
All applicable GST and other taxes shall be charged as required by law.
You are responsible for providing accurate:
Shiphumse may issue invoices, credit notes and other tax documents as required by law and the applicable commercial arrangement.
Billing disputes must be raised through within days from the relevant invoice date.
Undisputed amounts remain payable while a billing dispute is being reviewed.
If Shiphumse provides an Account credit or balance:
its use, refund, expiry and withdrawal are subject to the applicable Account Credit Policy and law.
Shiphumse may deduct:
Where a Shipment is lost, damaged or materially short-delivered, the person entitled to make the claim must submit a claim through:
Unless otherwise stated in the applicable Claims Policy, the claim period shall be days from delivery, expected delivery or the date the loss or damage should reasonably have been discovered.
A claim may require:
The User must preserve the Shipment, packaging and relevant evidence and cooperate with reasonable inspection and investigation requests.
Claim eligibility and compensation are subject to:
Unless required by law or applicable risk-cover terms, no claim is payable for:
Where a claim is approved, compensation shall be calculated under the applicable service, Delivery Partner or risk-cover terms and shall not exceed the applicable contractual or statutory limit.
Where legally permitted, approved compensation may be set off against unpaid amounts owed by the User.
Shipping Services do not automatically insure a Shipment for its full declared value.
Where Shipment protection, insurance or risk cover is offered:
Shiphumse is not the insurer unless expressly stated in writing.
Delivery Partners are independent third-party service providers.
Shiphumse may select, allocate, reallocate or replace a Delivery Partner based on operational, commercial, safety, compliance or capacity considerations.
Delivery Partners may use authorised subcontractors, local agents or other service providers.
Unless a written commercial agreement states otherwise, the following order of precedence applies:
Where the applicable Delivery Partner’s operational requirements impose additional restrictions, the User agrees to comply with those requirements.
Nothing in these Terms creates:
Neither party has authority to bind the other except where expressly authorised in writing.
Shiphumse aims to maintain reliable Platform availability but does not guarantee uninterrupted or error-free access.
The Platform may be affected by:
Tracking information may be obtained from Delivery Partners and other systems.
Tracking may occasionally be:
Tracking information is provided for operational convenience and does not constitute a guarantee of:
The Platform may rely on third-party services including:
Where Shiphumse provides API access:
Shiphumse may throttle, suspend or revoke API access for:
Users remain responsible for their integrations, transmitted data, customer notices and security controls.
Shiphumse may process personal data necessary to:
Shiphumse may share necessary information with:
The Shiphumse Privacy Policy explains applicable data categories, purposes, retention, sharing, security measures and available rights or requests.
You must not provide Shiphumse with personal data that you are not legally authorised to provide.
Where you submit recipient or customer information, you represent that you have the necessary authority or lawful basis to provide that information for the relevant logistics purpose.
You must maintain reasonable technical and organisational measures to protect Shiphumse data received through the Platform.
Any suspected data-security incident involving Shiphumse data should be reported promptly to:
Data will be handled in accordance with applicable Indian data-protection law and the Privacy Policy.
Shiphumse may send transactional and service-related communications by:
Communications may concern:
Marketing communications will be sent subject to applicable law and available consent/opt-out mechanisms.
Opting out of marketing communications does not prevent essential transactional or service communications.
Shiphumse or its licensors own all rights in the Platform and related intellectual property, including:
Shiphumse grants the User a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended business purpose during the applicable period of use.
The User must not:
the Platform except where expressly permitted by law or with Shiphumse’ written permission.
The User retains ownership of information, documents, logos, product information and other materials uploaded to the Platform.
The User grants Shiphumse a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, transmit and display User Content only to the extent reasonably necessary to:
The User represents that it has the necessary rights to provide such User Content.
Users must not use the Platform to:
Shiphumse may investigate suspicious activity and may:
take other reasonable measures to protect Users and the Platform.
Promotional credits, coupons and discounts are subject to the terms stated for the relevant promotion.
They may be subject to:
Unless required by law, promotional benefits:
may be withdrawn or reversed in cases of misuse, fraud, error or cancellation.
Each party shall take reasonable steps to protect the other party’s non-public business, technical, financial and commercial information.
Confidential information does not include information that:
Shiphumse may suspend or terminate an Account or Shipment where the User:
The User may stop using the Platform and request Account closure by contacting:
Account closure remains subject to:
Termination does not release either party from obligations accrued before termination.
To the extent permitted by law, the User shall indemnify and hold harmless Shiphumse, its affiliates, directors, officers, employees, contractors, Delivery Partners and service providers against claims, losses, penalties, damages, costs and reasonable legal expenses arising from:
Shiphumse will provide reasonable notice of a claim where practicable and may participate in its defence.
The User must not settle a claim in a manner that admits liability for or imposes an obligation on an indemnified party without prior written consent.
To the maximum extent permitted by applicable law, the Platform and Services are provided on an “as available” and “as is” basis.
Shiphumse does not warrant that:
the Services will meet every individual business requirement.
Shiphumse does not provide:
Users should obtain professional advice appropriate to their goods and business.
Nothing in these Terms excludes mandatory statutory rights, consumer remedies or liability that cannot legally be excluded.
To the maximum extent permitted by applicable law, Shiphumse shall not be liable for indirect, incidental, special, punitive or consequential losses, including:
Subject to mandatory law and the applicable Shipment-specific terms, Shiphumse’ aggregate liability arising from a particular Shipment shall not exceed the applicable compensation limit stated in the relevant service terms, Delivery Partner terms, rate/risk-cover terms or Claims Policy.
Where no Shipment-specific compensation limit applies, Shiphumse’ aggregate contractual liability shall not exceed the amount of Shipping Charges actually paid to Shiphumse for the relevant Shipment, subject always to applicable law.
Nothing in these Terms limits liability for:
any other liability that cannot legally be excluded or limited.
Nothing in this section removes mandatory consumer or statutory rights.
Neither party shall be responsible for delay or failure caused by events beyond reasonable control, including:
The affected party shall take commercially reasonable steps to reduce the impact and resume performance when practicable.
Force majeure does not excuse payment for Services already performed.
Complaints may be submitted through:
Shiphumse will acknowledge and address complaints in accordance with applicable law.
Grievance Officer
Name: Designation: Grievance OfficerEmail: Phone: Address:
For consumer-facing Services, Shiphumse will maintain and operate its grievance process in accordance with applicable consumer-protection and e-commerce requirements.
The parties shall first attempt in good faith to resolve disputes through:
Nothing in this clause prevents a consumer from exercising a mandatory statutory remedy or approaching a court, authority or forum where such right cannot lawfully be waived.
Subject to the above, disputes arising from these Terms may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by one arbitrator.
If the parties cannot mutually agree upon an arbitrator within days after a written request for arbitration, the arbitrator shall be appointed through in accordance with applicable law.
Seat of arbitration:
Language: English.
Courts at shall have jurisdiction for interim relief, appointment or challenge of an arbitrator, enforcement and other matters not subject to arbitration, subject to mandatory statutory and consumer jurisdiction.
These Terms shall be governed by the laws of India.
Mandatory rights and remedies available under applicable:
Shiphumse may update these Terms to reflect changes in:
The updated version will be published on the Platform with a revised “Last Updated” date.
For material changes, Shiphumse will provide additional notice or obtain consent where required by law.
Continued use of the Platform after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.
The version accepted at the time of a Shipment will ordinarily govern that Shipment unless:
Legal notices to Shiphumse must be sent to:
Notices to Users may be sent to:
Users must keep their contact information accurate and current.
The User may not assign or transfer its rights or obligations under these Terms without Shiphumse’ prior written consent.
Shiphumse may assign these Terms to:
If any provision of these Terms is found to be invalid, illegal or unenforceable, it shall be modified or severed to the minimum extent required.
The remaining provisions shall continue in full force and effect.
Failure by Shiphumse to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision later.
These Terms, together with the following documents, form the contractual framework governing the applicable Services:
Where there is a conflict:
Provisions concerning:
ShipHumse
Legal Entity: ShipHumse
Support Email: support@shiphumse.in
Phone: +91 70901 83733
By creating an Account, clicking “I Agree”, booking a Shipment, making a payment, using an API or otherwise using the Platform, you confirm that:
Shiphumse should maintain an electronic record of:
The following documents should be published separately and linked from the Platform:
